Incidents reported on status page for WaitWell https://status.waitwell.ca/ https://d1lppblt9t2x15.cloudfront.net/logos/3c8f20e6778d513f92387c63ceb41cca.png https://status.waitwell.ca/ en https://status.waitwell.ca/incident/769152 Tue, 18 Nov 2025 14:13:00 -0000 https://status.waitwell.ca/incident/769152#3f1e44918cb55277e2f61f31051a298572be72488dfdd481533a9f989cb98b04 Cloudflare has implemented a fix. The WaitWell system is now available and working normally. This was not a security related incident. WaitWell will monitor the situation throughout the day. https://status.waitwell.ca/incident/769152 Tue, 18 Nov 2025 14:13:00 -0000 https://status.waitwell.ca/incident/769152#3f1e44918cb55277e2f61f31051a298572be72488dfdd481533a9f989cb98b04 Cloudflare has implemented a fix. The WaitWell system is now available and working normally. This was not a security related incident. WaitWell will monitor the situation throughout the day. https://status.waitwell.ca/ Tue, 18 Nov 2025 12:08:45 +0000 https://status.waitwell.ca/#9e52590e57261fa9dd74d1872a6361b086c5ef867eb7969d0df77ee85a42a4ab SMS Services recovered https://status.waitwell.ca/ Tue, 18 Nov 2025 11:44:23 +0000 https://status.waitwell.ca/#9e52590e57261fa9dd74d1872a6361b086c5ef867eb7969d0df77ee85a42a4ab SMS Services went down https://status.waitwell.ca/incident/622097 Fri, 18 Jul 2025 20:07:00 -0000 https://status.waitwell.ca/incident/622097#4c6a690467cf30bddeb2a35b91132d205906902dfbd99a2408493fb319f116cf There was an error on one of our web servers for ~30 seconds at ~1:45pm MST on July 18, 2025 caused by a sudden influx of API calls that affected performance temporarily. Our load balancer kicked in to keep the system operating while we restarted the server. The issue has been resolved. This was not a security related event. https://status.waitwell.ca/incident/621462 Thu, 17 Jul 2025 15:15:00 -0000 https://status.waitwell.ca/incident/621462#878d5d388d66d08aaf4a551c54640bbf962c8c2d09dbbcc65cede2341726618b There was a temporary issue with one of our US web servers this morning from ~8am to 9am EST. It was an intermittent issue that affected some clients, while not affecting others. The matter was resolves shortly after 9am EST. It was not a security related matter. https://status.waitwell.ca/incident/577033 Fri, 23 May 2025 14:20:00 -0000 https://status.waitwell.ca/incident/577033#cb9360e317ca2e319ce89f6eaa262993a226a2b272ab36e68e7bebe22fc23b50 Some SMS messages are failing with 503 errors. This is caused by one of our SMS providers experiencing networking issues. https://status.waitwell.ca/incident/475617 Mon, 09 Dec 2024 18:40:00 -0000 https://status.waitwell.ca/incident/475617#237d379cc20540f1fe1965b46bc072168654cd93a6e16dcc871ccd0bf0fc01ea One of the servers supporting app.waitwell.ca had an incident that required it to restart. In the rare event of a server incident, the WaitWell system is designed to automatically failover to one of the other servers that run in parallel because our redundancy is designed to be automatic and transparent. Unfortunately, the specific type of failure was not detected by the failover software. We've identified that reason resolved the matter. The incident affected a small portion of users on app.waitwell.ca for approximately 8-min while the server restarted. This was not a full outage nor a security related incident. https://status.waitwell.ca/incident/431430 Mon, 16 Sep 2024 20:57:00 -0000 https://status.waitwell.ca/incident/431430#c6128aec6837246cf220403e39a1f75b32845491f9d4ae9ac072133790ede113 SMS Services have been restored. https://status.waitwell.ca/incident/431430 Mon, 16 Sep 2024 20:20:00 -0000 https://status.waitwell.ca/incident/431430#c0cf85c874fa733769cfcf110444880319a7b8e7c151f3bb2ee263cd8b34ef20 SMS Temporarily Unavailable. Our SMS provider is experiencing a network outage. This is affecting sending SMS. Email, web messaging and native app messaging are still working fine.